Privacy policy and User Agreement

PRIVACY POLICY

idesign recognizes that you have a right to privacy, and we will not give or sell anyone specific information about you or any orders you have placed through idesign except that: (i) idesign may share information about you or an order that you have placed with a relevant Institution in order to allow such Institution to review the use of the Licensed Marks as necessary; (ii) idesign may provide information about you and your order to its subcontractors; and (iii) idesign may share information about you with its marketing partners and affiliates for purposes of marketing idesign. In addition, idesign may share information about you or your order if we believe in good faith that disclosure of specific information is necessary to (a) resolve disputes, investigate problems, or enforce our User Agreement; (b) comply with relevant laws or respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity (in which case we can, and you authorize us to, disclose personal information without subpoenas or warrants served on us); or (c) protect and defend our rights or property or the rights and property of you or third parties. idesign employs third party cookies which are used to target customers for advertising purposes. idesign collects information (including email addresses) that allows us, among other things, to: process and fill your order; contact you regarding the processing of your order; share your design with those whom you request; improve our website and service; and send informative and promotional emails that may be of interest to you. While this information may be used by us for marketing purposes, it is never shared or sold to other organizations for commercial purposes.

 

SHIPMENT & DELIVERY

idesign’s orders are generally completed within 2-4weeks of date in. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders on items are available for a 15% rush charge. Rush orders are completed within 14 days. Delivery times may vary during the holiday seasons.

Presently, shipments for unusually shaped items i.e. Sports Pendants are unavailable. Products are available by pickup only.

 

RETURNS POLICY

idesign goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, idesign accepts returns and will refund payment if and when customers are disappointed by idesign merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

 

LIMIT OF IDESIGN’S RESPONSIBILITY

idesign will be responsible for acting only on those instructions sent to idesignapparel.com that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. idesign is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. idesign is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.

The information and materials contained in this Site, including text, graphics, links or other items, are provided “as is”, “as available”. idesign does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.

In no event will idesign be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if idesign, or representatives thereof, are advised of the possibility of such damages, losses or expenses.